by Jeremy Tiers, Director of Admissions Services The last thing I do when I lead a training workshop is have the admissions staff come up with four or five action points. Having them define the next steps (as individuals and as a group) is extremely important if the growth process is …
If You’re Getting the Silent Treatment
by Jeremy Tiers, Director of Admissions Services You’re not alone. Winter seems to be the popular time of year for radio silence from students, namely inquiries and admitted (but undecided) students. A lot of admissions counselors tell me their state of mind when this happens is a …
It Happened Again Last Week
by Jeremy Tiers, Director of Admissions Services The “it” I’m referring to is poor customer service. On the plus side my bad experience provides the perfect opportunity to offer an important reminder as you continue to assemble your next class of students. Last week I had an appointment …
The Goal When You Send That Email or Letter
by Jeremy Tiers, Director of Admissions Services I ask that question regularly when I’m speaking to college admission professionals at workshops and conferences. Today, I’m asking it to you. When your school sends a recruitment email or letter to a student or to a parent (regardless of …
Establishing a Timeline With Prospective Students
by Jeremy Tiers, Director of Admissions Services Lately I’ve been getting a lot of emails and phone calls from Directors and Associate Directors who describe the following scenario. Their school is getting ready to deliver financial aid awards, and call campaigns are about to commence. …
My Answer to This Important Question
by Jeremy Tiers, Director of Admissions Services Last week I received an email with the question, “What do the best admissions counselors do so well?” My response was something that I thought you might find helpful, so I’m going to share it with you today. I’m also going to expand on it …