By Jeremy Tiers, Vice President of Admissions Services 2 minute read Here’s something important we’ve learned from tracking tens of thousands of admissions interactions over the past 10+ years: A lot of admissions counselors and tour guides are great at answering questions. Many however miss …
Tips To Help You Sound Less Robotic
By Jeremy Tiers, Vice President of Admissions Services 3 minute read Whenever we ask students to give advice about communicating with Gen Z during the college search process, large amounts of quotes similar to these two continue to appear. “We want something that feels personal and sounds like it …
Don’t Forget To Do This Every Day
By Jeremy Tiers, Senior Director of Admissions Services 2 minute read Stop me if you’ve heard (or said) this one before… “If it’s not in Slate, it didn’t happen.” Whatever CRM you utilize, the ability for it to take, store, and search through notes from conversations as well as interactions …
Stop ‘Checking In’ With Students
By Jeremy Tiers, Senior Director of Admissions Services 2 minute read This month I’ve shared multiple articles that discuss the value of asking direct questions. If you missed those or want a quick review, go here. A couple of weeks ago I received a message from a newsletter reader …
Are You Making This A Priority?
By Jeremy Tiers, Senior Director of Admissions Services 2 minute read As someone who travels almost 40% of the year and often speaks for 6-7 hours at a time, I understand the challenge of making time to complete other important daily tasks. Put up your hand if you’ve ever heard (or said) the …
Tip To Help You Be More Genuine
By Jeremy Tiers, Senior Director of Admissions Services 2 minute read As humans we value honesty and authenticity from others, a lot. Unfortunately, most prospective students continue to feel like the communications they receive during their college search are copied and pasted to …