By Jeremy Tiers, Senior Director of Admissions Services 3 minute read I got a lot of great feedback about last week’s article in which I outlined a strategy for talking with the parents of your admitted students about financial aid and paying for college. One of the follow-up questions …
Tips For Improving Your Phone Calls
By Jeremy Tiers, Senior Director of Admissions Services 4 minute read Here’s something that probably won’t surprise you. Most admissions counselors don’t enjoy making phone calls to prospective students. The most common reason? They’re time consuming and oftentimes nobody picks up their …
Understand These 7 Things About Prospective Students
By Jeremy Tiers, Director of Admissions Services Students choosing their college (or even where they’re going to apply) because of a boyfriend, girlfriend, the food, the weather, or the size of the dorm rooms might seem completely ridiculous to you. I get it, but it’s going to continue to …
Wow! Are Your Communications Making Them Feel Like This?
By Jeremy Tiers, Director of Admissions Services "I got through 10 lines of the handbook and just put it down because it became so frustrating and overwhelming at times.” That quote came from San Antonio Spurs forward DeMar DeRozan last week when he was asked about the 113-page health …
Giving You Tips for Phone Calls and Video Calls
By Jeremy Tiers, Director of Admissions Services Put up your hand if you enjoy making phone calls. I can’t see you but there’s a good chance that you didn’t raise your hand. I know this because every time I lead an admissions training workshop I ask that exact question of the 15-20 …
Stop Using These Phrases During Phone Calls (and in emails and texts)
By Jeremy Tiers, Director of Admissions Services Considering how hard it is to get and keep the attention of young people these days, it’s important to know which words and phrases to avoid. Over the past few years I’ve shared many of them with you, but there are two phrases that a …