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Admissions, E-Mail, Effective Questioning, First Impression, Sales Basics · June 7, 2022

Stop Rushing The Process At The Beginning

By Jeremy Tiers, Senior Director of Admissions Services  2 minute read I continue to find that many college admissions and enrollment management professionals are, by nature, an impatient, process-oriented group. As soon as you start communicating more with the next group of prospective …

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Admissions, Conversion and Yield, Increasing Engagement, Leadership, Motivation, Professional Development, Sales Basics · January 4, 2022

12 Thoughts To Start Out 2022

By Jeremy Tiers, Senior Director of Admissions Services  2 minute read The Christmas holiday break is a popular time to plan out new goals or reflect on the past twelve months. With 2022 upon us, here are some of the things I’ve been thinking about most when it comes to the Higher …

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Admissions, Improving Customer Service, Professional Development, Sales Basics · December 14, 2021

Ready to Improve Your Onboarding Process?

By Ethan Penland, Director of Admissions Services 4 minute read As we start a new year, so do many new professionals in enrollment management. That also brings the responsibility of onboarding new staff. The onboarding process can easily set the tone for what is to come for that …

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Admissions, Effective Questioning, Sales Basics, Strategy · October 19, 2021

You Should Never Ask This Question

By Jeremy Tiers, Senior Director of Admissions Services 2 minute read Depending on how you phrase questions you’re either going to get no answer, the “right” answer (Aka the answer a prospective student thinks they’re supposed to give you), or an insightful answer full of valuable context …

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Admissions, Increasing Engagement, Sales Basics, Strategy, Using Personalization · September 28, 2021

Do You Know What They’re Really Thinking?

By Jeremy Tiers, Senior Director of Admissions Services 3 minute read Let‘s talk about something you probably already know. This generation of prospective students thinks differently than a lot of college admissions and marketing professionals. I’m bringing this up because a …

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Admissions, Improving Customer Service, Increasing Engagement, Professional Development, Sales Basics, Standing Out · August 17, 2021

You Need To Consistently Do This

By Jeremy Tiers, Senior Director of Admissions Services 1 minute read In last week’s article, I made the statement that successfully recruiting your next class of students ultimately comes down to consistently doing 10 or 11 little things well. One of the key pieces of data we continue …

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