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Admissions, E-Mail, Increasing Engagement, Psychology, Sales Basics · May 4, 2021

Short Attention Spans Are Everywhere

By Jeremy Tiers, Director of Admissions Services 2 minute read In case you haven’t already heard, the human attention span has fallen to an all-time low of eight seconds – that’s one second lower than a goldfish. Our brains just can’t keep up with the amount of content and information …

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Admissions, Building Trust, Improving Customer Service, Professional Development, Sales Basics, Standing Out · April 27, 2021

How Can I Help?

By Jeremy Tiers, Director of Admissions Services 2 minute read In almost every episode of the TV show New Amsterdam, Medical Director Dr. Max Goodwin asks “How can I help?” It’s hard for any of us to truly help someone until we get to know them – their current situation, frustrations, …

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Admissions, E-Mail, Letters, Psychology, Sales Basics, Social Media, Storytelling · March 23, 2021

Important Reminder From A 101 Year-Old Nun

By Jeremy Tiers, Director of Admissions Services 2 minute read Prior to the 2018 NCAA men’s basketball tournament, you had probably never heard of Sister Jean Dolores-Schmidt unless you worked at Loyola University Chicago. That all changed in a matter of weeks when 11-seed Loyola made a …

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Admissions, Effective Questioning, Increasing Engagement, Sales Basics · February 23, 2021

Casual Questions Get You A Better Response

By Jeremy Tiers, Director of Admissions Services 1 minute read “A lot of students have been telling me they’re worried about making the wrong decision. How do you feel when you think about picking your college <First Name>?” If you haven’t asked your admitted students that …

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Admissions, Increasing Engagement, Professional Development, Sales Basics, Virtual Events · December 8, 2020

Stop Sounding So Scripted

By Jeremy Tiers, Director of Admissions Services   If you want to increase engagement and have more productive conversations with prospective students and parents, it’s important to not sound scripted and robotic. I’ve been reminding admissions counselors about this lately as they prepare …

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Admissions, Building Trust, Conversion and Yield, Improving Customer Service, Sales Basics, Standing Out, Virtual Events · September 22, 2020

What Would They Say About You?

By Jeremy Tiers, Director of Admissions Services   Normally this time of year admissions teams would be having a lot of in-person conversations with prospective students. They’d be talking with students at their high schools or college fairs, and students would be visiting campus in sizeable …

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