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Admissions, Building Trust, College Information Sessions, Improving Customer Service, Sales Basics, Travel Season · February 18, 2020

Just Be Honest

By Jeremy Tiers, Director of Admissions Services      When it comes to making a big financial decision, paying more for something, or picking one product or experience over another, we want and value honesty and transparency. And when a business, or in your case a college or university, …

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Admissions, Sales Basics · November 12, 2019

Important You Do This From Start to Finish

By Jeremy Tiers, Director of Admissions Services      One of the key pieces of data we’ve uncovered from our focus group surveys with students around the country is that most of them have no idea what they’re supposed to ask a college admissions counselor or how they’re supposed to ask …

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Admissions, Increasing Engagement, Sales Basics, Standing Out · September 3, 2019

What Would Prospective Students Say About You??

By Jeremy Tiers, Director of Admissions Services      As you prepare to interact with hundreds of new prospective students in the coming weeks on and off campus, I want you to think about this: If those students were asked to describe you and your interaction with them after the fact, what …

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Admissions, Improving Customer Service, Repetition, Sales Basics, Using Personalization · July 16, 2019

A Quick But Super Important Reminder

By Jeremy Tiers, Director of Admissions Services      College admissions professionals are, by nature, a process-oriented group. New names come into your CRM, you begin sending them various communications, and you make every effort to secure a campus visit or get them to apply as quickly …

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Admissions, Increasing Engagement, Professional Development, Sales Basics, Standing Out · July 2, 2019

Little Things You Can Do That Will Make A Big Impact

By Jeremy Tiers, Director of Admissions Services      Little things, especially when they’re unexpected, can make a big impact. Case in point last weekend during our drive home from a trip to visit family. We were on the tail end of a 12-hour drive and stopped at McAlister’s for a quick …

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Admissions, Anticipation, Improving Customer Service, Sales Basics · May 28, 2019

They Want More Context From You

By Jeremy Tiers, Director of Admissions Services      Too often college admissions professionals don’t give prospective students and parents enough context when sharing different parts of their school’s story and value proposition. Here’s what I mean. A lot of admissions counselors start a …

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