By Jeremy Tiers, Vice President of Admissions Services
1 minute read
When I run into someone who previously participated in one of my training workshops I ask them what they’ve put into practice that has been really helpful.
The number one thing I continue to hear is how changing the kinds of questions they ask both in-person and in their emails and text messages (instead of saying, “Do you have any questions?”, or, “What questions do you have?”) has created more engagement, and led to more productive and helpful conversations with prospective students and families.
With that in mind, here are three questions I strongly encourage you to ask your admitted (but undecided) student population. Each one can give you important insights into a student’s mindset, as well as their decision making process:
“What’s turning out to be the hardest part of this whole decision making process for you?”
“Besides money, what else are you still trying to figure out about us in order to make a decision?
“What are one or two reasons why coming to be a student here feels like it might be the right decision for you?”
Depending on the feedback you receive, don’t be afraid to ask one or more follow-up questions as a way to gain additional context and better understand why they feel the way they do, or why something is, or isn’t, important to them.
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