A couple of weeks ago I asked you to answer two very important questions. Q1: What one quality do you value the most in a leader? Q2: What one piece of advice would you give a new admissions professional or tell your past self? The survey was 100% anonymous, and I think the feedback will be …
NACAC and Why This One Thing Matters So Much!
By Jeremy Tiers, Director of Admissions Services If you read my newsletter frequently, then you know I’m always on the lookout for real life examples with practical applications that I can turn into articles. I even have a friend who’s an Executive Director of Admissions who asks me each …
And This Year’s Award Goes to…
By Jeremy Tiers, Director of Admissions Services Award shows highlight the amazing work of people in any given industry or profession. Tomorrow, ESPN will broadcast their annual ESPY awards (short for Excellence in Sports Performance Yearly). Once a year the Worldwide Leader in Sports …
What’s Your Answer to This Important Question?
By Jeremy Tiers, Director of Admissions Services Delivering better, more consistent customer service continues to be one of the biggest concerns that college admission and enrollment management leaders voice to me. Ten years ago if a prospective student had a really bad campus visit, or if …
It’s Time to Tell You How I Got Here
By Jeremy Tiers, Director of Admissions Services My plan was to finish up an article to help you with undecided students. Then, while waiting on my flight home last night from Boston, I read a thank you email from an admissions counselor, and I haven’t been able to get her words out of …
It Happened Again Last Week
by Jeremy Tiers, Director of Admissions Services The “it” I’m referring to is poor customer service. On the plus side my bad experience provides the perfect opportunity to offer an important reminder as you continue to assemble your next class of students. Last week I had an appointment …