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Admissions, Building Trust, Creative Approaches, Effective Questioning, Fear, Psychology · February 21, 2023

You’re Not Always Getting The Whole Truth

By Jeremy Tiers, Senior Director of Admissions Services  3 minute read   About once a month I get asked by either an admissions counselor or leader if I believe prospective students (as well as some parents) don’t always reveal the whole truth during various college conversations. My …

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Admissions, Building Trust, Improving Customer Service, Professional Development · September 27, 2022

Tips For Building Better Relationships

By Jeremy Tiers, Senior Director of Admissions Services  3 minute read Last week at the NACAC National Conference in Houston an overwhelming theme was the power of networking and relationships, and how much connections with people who share a similar drive, passion, and vision …

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Admissions, Building Trust, Campus Visit, E-Mail, Increasing Engagement · May 24, 2022

Don’t Do These Two Things

By Jeremy Tiers, Senior Director of Admissions Services  2 minute read Last week while I was in Orlando speaking at an admissions association’s annual conference, there was one question that multiple leaders asked me in different ways. It went something like this – “Jeremy, what are …

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Admissions, Building Trust, Improving Customer Service, Professional Development, Sales Basics, Standing Out · April 27, 2021

How Can I Help?

By Jeremy Tiers, Director of Admissions Services 2 minute read In almost every episode of the TV show New Amsterdam, Medical Director Dr. Max Goodwin asks “How can I help?” It’s hard for any of us to truly help someone until we get to know them – their current situation, frustrations, …

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Admissions, Building Trust, Consistency, Conversion and Yield, Decision Time · February 9, 2021

Let’s Talk About College Decision-Making Factors

By Jeremy Tiers, Director of Admissions Services 3 minute read During a recent training workshop we were talking about college decision-making factors – what students say is very important and what’s not that important. One of the counselors went on to ask me what will be different for …

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Admissions, Building Trust, Conversion and Yield, Improving Customer Service, Sales Basics, Standing Out, Virtual Events · September 22, 2020

What Would They Say About You?

By Jeremy Tiers, Director of Admissions Services   Normally this time of year admissions teams would be having a lot of in-person conversations with prospective students. They’d be talking with students at their high schools or college fairs, and students would be visiting campus in sizeable …

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